What an agent does that a search box cannot. Any price shown is what a real traveler actually paid.
Customer story
Missed flight · Chicago O'Hare
Missed her flight at O'Hare, flying again the same day
Katherine missed her connection at Chicago O'Hare and found herself at the airport with no seat and no plan. Public sites were quoting around $400 for the remaining flights that day. She messaged us on WhatsApp, and our agent worked the airline's last-minute inventory directly rather than the fares shown online.
Shown publicly
$400
Katherine paid
$200
Rebooked the same day for $200, about half the going online price.
How we handle it
Missed connection or cancellation
Your flight is gone and the airline queue is forty deep
The desk will rebook you onto that airline's next seat, which may be tomorrow. We are not limited to one airline. While you are still in the queue we check every carrier out of that airport, including the ones whose last-minute seats never surface on public search, and send you what is actually flyable tonight.
Message us before you join the queue, not after.
How we handle it
Deciding when to book
The price moves every time you check
Send us the trip instead of refreshing it. We note the exact itinerary and price you saw, watch the route, and tell you when it is genuinely time to book — including when the better move is a nearby airport, or shifting a date by one day.
An agent watches the route so you do not have to.
How we handle it
Family and group travel
Four seats together, not four separate bookings
Booking sites price group seats from whatever is left, which is how families end up scattered across the cabin at four different fares. An agent can see how the cabin is filling and which fare class actually has seats side by side, then hold them while you decide.
Everyone sits together, priced as one booking.
How we handle it
Multi-city and open-jaw
The trip no search box handles well
Fly into one city and home from another, stop somewhere for three days on the way, travel with an infant and a set of golf clubs. Search boxes either refuse these or price them badly. Describe it in a sentence and we price it properly, including whether two separate tickets beat one.
Say it in plain English; we turn it into an itinerary.
Stuck at the airport right now, or watching a fare climb? Message us and we'll work it.
Enter your origin, destination, dates, passengers, and cabin, and we query fares from hundreds of airlines in real time. Results are shown as complete itineraries, including connections, with an all-in price per adult that already includes taxes, government fees, and our service fee. You can filter by stops, airlines, departure and arrival times, price, and total duration, and sort by best, cheapest, or fastest. Prices are live at the time of the search; when you select an itinerary we re-check the fare with the airline before you pay, and we tell you if it has changed.
What do Best, Cheapest, and Fastest mean in the sort options?
Cheapest sorts strictly by total price, lowest first. Fastest sorts by total travel time from departure to final arrival, including layovers. Best is our balanced ranking: it weighs price against total duration, the number of stops, layover length, and awkward departure or arrival times, and puts itineraries that score well on all of them at the top. For example, a nonstop that costs $20 more than a two-stop itinerary will usually rank higher under Best. The labels shown on result cards use the same definitions. None of the sort options are influenced by which airline pays us more.
Why did the price change between search and checkout?
Airlines sell seats in price bands, and when the last seat in a band is sold the next one costs more. Fares also change with demand, time to departure, and airline pricing updates that happen many times a day. Search results are accurate when we fetch them, but a fare can move before you finish. Before you pay, we re-price your selected itinerary with the airline; if the total went up or down, we show the new price and ask you to confirm. You are never charged a different amount than the one on the payment page.
Can I hold a fare or lock in a price?
We do not offer paid fare holds, but you have two options. First, book the ticket: for flights booked at least 7 days before departure, you can cancel for a full refund within 24 hours of purchase, which effectively lets you hold a price for a day while you finalize plans. Second, use the price calendar on our route pages and in the date picker: it shows the lowest fare for each day of the month, so you can see whether shifting your dates by a day or two saves money before you commit. Airline fares typically rise sharply inside 14 days before departure, so if the price looks reasonable, waiting rarely pays off.
Can I book a flight for someone else?
Yes. Enter the traveler's details exactly as they appear on their government-issued ID, and use your own email and phone as the contact if you want to receive the confirmation and updates. The name on the payment card does not have to match the passenger name. If you are booking for a child traveling alone, check the airline's unaccompanied-minor rules first: most US airlines require those tickets to be booked directly with the airline and charge an escort fee. For a group of more than nine passengers, contact our support team; airline systems limit online bookings to nine seats.
What name should I enter when booking?
Enter each passenger's first and last name exactly as printed on the government-issued ID they will travel with: a driver's license or state ID for US domestic flights, and the passport for international flights. Include a middle name if it appears on the ID. Airline systems ignore hyphens, apostrophes, and spaces, so O'Brien and OBrien are treated the same. Nicknames and shortened names (Bill for William) can cause problems at security. Tickets cannot be transferred to another person. Most airlines will correct a minor typo free of charge if you contact us promptly; substantial name changes are treated as a new ticket.